Effective Date: 22/04/2025
Last Updated: 22/04/2025
1. Who We Are
This website is operated by BasDoesGas, providing domestic and commercial gas services in the UK. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, store, and protect your personal information.
- Website: www.basdoesgas.co.uk
- Email: info@basdoesgas.co.uk
- Data Controller: Bas Does Gas
2. What Personal Data We Collect
We may collect and process the following personal data about you:
- Contact information – Name, phone number, email address, address
- Enquiry details – Messages you send via our contact form or email
- Technical information – IP address, browser type, time zone settings, and cookies (see our Cookies Policy)
- Usage data – Pages visited, interaction with our website
- Marketing preferences – If you opt-in to receive updates or offers
3. How We Collect Your Data
We collect data when you:
- Fill out forms on our website (e.g. contact, quote requests)
- Email us directly
- Browse our website (via cookies and analytics tools)
- Interact with our social media accounts (optional)
4. Why We Collect Your Data (Lawful Basis)
Under the UK GDPR, we must have a lawful basis for processing your data. We collect your data for the following reasons:
| Purpose | Legal Basis |
|---|
| Responding to enquiries | Legitimate interest |
| Providing quotes or services | Contractual necessity |
| Improving our website | Legitimate interest |
| Marketing communications (if opted in) | Consent |
5. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Carry out our contractual obligations
- Improve our services and website
- Send you occasional updates or marketing (only with your consent)
6. Who We Share Your Data With
We do not sell or trade your personal data. However, we may share it with:
- Trusted third-party service providers (e.g. web hosting, email marketing tools)
- Legal or regulatory authorities, if required
All third parties are required to respect your data and act in accordance with data protection laws.
7. How Long We Keep Your Data
We keep your personal data for as long as necessary:
- Enquiries: up to 12 months
- Customer records: up to 6 years (for accounting/legal purposes)
- Marketing (with consent): until you opt out
8. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or outdated data
- Request deletion (where applicable)
- Object to or restrict certain processing
- Withdraw your consent at any time (for marketing)
To exercise any of your rights, please email us at: info@basdoesgas.co.uk
9. Data Security
We take your data seriously and implement appropriate technical and organisational measures to keep it safe, including:
- Secure website with HTTPS encryption
- Restricted access to your data
- Secure storage and regular backups
10. Cookies
Our website uses cookies to enhance your experience. Please read our separate Cookies Policy for more information and your options for managing cookies.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for their content or privacy policies. We encourage you to read their privacy policies before submitting personal data.
12. Complaints
If you’re not happy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
13. Contact Us
If you have any questions about this Privacy Policy or your data:
BasDoesGas
Email: info@basdoesgas.co.uk
Website: www.basdoesgas.co.uk